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Frequently Asked Questions

It depends what you’re looking for. Most of our products are intended to help prevent infection in minor cuts, scrapes, and burns.

There are several products that have ingredients for pain relief in addition to our antibiotic formula—just look for + Pain Relief on the packaging. And we have products specifically for children as well, if that’s what you’d like.

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No. If your product has expired, please properly discard of it and get a new one if needed.

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Online and in-store—no matter how you prefer to shop, find the NEOSPORIN® products you need. Find a retailer on our Where to Buy page.

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Email Us

We love to hear from our consumers. This page is intended for comments, questions, and feedback about our products.

Please note: our email response time is typically between 48-72 hours.

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Call Us

For an immediate response or to report an adverse event or side effect from our products, please call us at

1-866-565-2873

Monday - Friday 9:00am - 5:30pm ET

If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.